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Service Solutions

Service Solutions

Designed to meet your needs

Our modular services provide you with a number of advantages compared to standardised service contracts. We help you to build your own solution to suit your individual situation. Together with your Olympus partner it is easy to pick the most suitable modules from our flexbile service offer to increase efficiency, reduce costs and make medical workflows more reliable. Find out more about our variety of combinable service modules and discover the advantages of the Olympus Modular Service Concept!

Corrective Maintenance
Service Solutions

Corrective Maintenance

Ensure endoscopic equipment and ETD systems maintain its quality, reliability and value with the Corrective Maintenance module. Only genuine Olympus parts are used for repairs, guaranteeing the equipment meets the Original Equipment Manufacturer’s (OEM’s) specification. Repairs are performed quickly, maximising equipment uptime.

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Emergency Field Visits
Service Solutions

Emergency Field Visits

Get failed equipment up and running again in no time with the Emergency Field Visits module. Our highly-trained technicians will arrive fully-equipped to fix malfunctioning equipment or make a quick decision about any other course of action, resulting in minimal downtime and maximum efficiency.

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Loan Equipment
Service Solutions

Loan Equipment

Uninterrupted workflow is possible with the Loan Equipment module. Olympus will quickly and simply replace faulty equipment with loaner items from our large pool of well-maintained equipment, ensuring minimal interruptions to workflow and downtime, while the faulty equipment is repaired.

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Instrument Collection
Service Solutions

Instrument Collection

The Instrument Collection module can be applied to all Olympus surgical equipment and provides for the rapid and convenient pick-up and subsequent return of equipment needing repairs or maintenance. A number of options are available to suit a range of customer needs and budgets.

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Preventive Maintenance
Service Solutions

Preventive Maintenance

The Preventive Maintenance module is designed to keep endoscopic and reprocessing equipment working for the maximum time with the minimum cost. By ensuring the original manufacturer’s quality specifications are maintained, Preventive Maintenance preserves the reliability and value of equipment, resulting in long-term, trouble-free performance.

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Validation
Service Solutions

Validation

The validation module includes a full range of operational and performance qualification tests. They are designed to monitor and document reliability and security of the endoscope reprocessing workflow with ETD systems and to certify conformity of the ETD devices with European EN ISO15883 norms.

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Certification
Service Solutions

Certification

Ensure endoscopic systems and processes are running at their best with the Certification module, suitable for all ENDOALPHA systems. Olympus’ specialist technicians ensure the safety and validity of processes, resulting in reliable, operational systems. In addition, detailed documentation ensures compliance.

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Remote Service
Service Solutions

Remote Service

When equipment fails, it must be fixed as soon as possible. The Remote Service module assists in this by allowing our engineers to remotely access the system to detect failures, troubleshoot and fix problems in minimal time without interrupting the daily workflow via a secure connection.

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Updates
Service Solutions

Updates

The Olympus Software Updates module is designed to ensure that Olympus ETD devices as well as ENDOALPHA systems are always up to date, resulting in improved clinical performance. By giving access to the latest innovations, the Update module keeps equipment at the forefront of patient care and maximises return on investment.

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Help Desk
Service Solutions

Help Desk

When equipment malfunctions or questions arise, rapid support is needed – this is provided by Olympus’ Help Desk. Helpful and competent operators are available to either solve problems directly or transfer calls to the most appropriate specialist.

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Application Training
Service Solutions

Application Training

The Application Training module gives all relevant members of staff basic, hands-on training on the handling of endoscopic and CDS equipment. This knowledge can then be easily transferred into routine clinical practice, resulting in increased efficiency, less damage and better patient care.

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Technical Training
Service Solutions

Technical Training

With the Technical Training module, Olympus partners with in-house biomedical engineers to help minimise equipment downtime and increase efficiency. Greater technical knowledge allows staff to identify problems themselves as well as helping avoid accidental damage.

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Repair Exchange & Upgrade Program
Service Solutions

Repair Exchange & Upgrade Program

Ensure maximum uptime of surgical telescopes with the Repair Exchange and Upgrade module. Defective telescopes can be exchanged for fully refurbished Olympus models, which come with a full warranty. Or, with the Upgrade option, defective telescopes can be exchanged for fully refurbished, newer Olympus models.

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Trade-In
Service Solutions

Trade-In

Ensure maximum uptime of surgical equipment with the Trade-in module. Defective telescopes of any manufacturer will be replaced rapidly and conveniently with fully-refurbished Olympus models, ensuring no gaps in equipment coverage. All replacement telescopes are guaranteed to meet OEM (Original Equipment Manufacturer) specifications.

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ENDOALPHA
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ENDOALPHA

Integration revolution in the Gastroenterology and Respiratory workspace.

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