Mobile Version Hide

You appear to be browsing this site using Internet Explorer 6. This browser is now out of date.
For safer, more reliable browsing it is recommended that you upgrade your browser to one of these browsers:

Firefox / Safari / Opera / Chrome / Internet Explorer 8+

Get in touch: We’re here to help!

Whatever your question or query, we’re ready to help you find a solution. You can speak to an expert straight away by selecting a category below. If you can’t find the right hotline in the list, please fill in the contact form and we’ll respond as soon as possible.

Customer Service & Support

Need information or advice? We always endeavour to assist you as best we can.

Call our Service Hotline (**Countries listed below):
00800 67 10 83 00 * or +49-40-23773-899
(Available Mon – Thu, 9 am to 6 pm, Fri 9 am to 3:30 pm CET)
E-mail-Support

Call our Service Hotline (Croatia):
+3851 6401 202 (Available Mon – Fri, 9 am to 5 pm)

E-mail-Support

Call our Service Hotline (Slovenia):
(01) 585 36 44 +49 40 23773 899
(Available Mon – Thu, 9 am to 6 pm, Fri 9 am to 3:30 pm)
E-mail-Support

Buying Advice

Not sure which product is right for you? We’ll help you identify the right model.

Call our experts (**Countries listed below):
00800 67 10 83 00 * or +49-40-23773-899
(Available Mon – Thu, 9 am to 6 pm, Fri 9 am to 3:30 pm CET)
E-mail-Support

Call our experts (Croatia):
+38591 48 99 041 (Available Mon – Friday, 8 am to 4 pm)

E-mail-Support

Call our experts (Slovenia):
(​01​) ​585 36 10 +49-40-23773-899
(Available Mon – Thu, 9 am to 6 pm, Fri 9 am to 3:30 pm)
E-mail-Support

* All 00800-calls are free of charge.
Some phone service providers do not permit access to 00800 numbers or require an additional prefix. Charges may apply here. Please contact your service provider directly for more details.

** Only valid for Austria, Belgium, Denmark, Finland, France, Germany, Luxemburg, Netherlands, Norway, Portugal, Poland, Spain, Serbia & Montenegro, Sweden, Switzerland, United Kingdom and Russia.