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  • Pro Service


    For photographers

The premium service programme for your OM-1 & OM-D E-M1 series* and M.Zuiko Digital lenses was developed to meet the requirements of professional photographers. It gives you the ideal conditions for fully concentrating on what you do best: taking inspiring photos. Simply select the package that meets your needs best, register your participating product and activate the PRO Service on MyOlympus.


  • Priority customer support

    Reach our experts for priority assistance with every issue surrounding your professional shooting system - via phone, e-mail or video call. All available in English, German, Spanish and French.

  • Repair with camera loan

    Get free express repair transport and fast-lane repair of your OM-1 & OM-D E-M1 series* ‒ or borrow professional OM or OM-D equipment throughout the complete time of repair to keep you shooting on assignment.

    *OM-1,OM-D E-M1 Mark II, OM-D E-M1 Mark III, OM-D E-M1X

  • Regular system maintenance

    Keep your equipment ready to perform its best. We optimise the performance of your shooting system and clean it to make sure it feels like new for your next session.

Select your Pro Service package

Standard Plus

Advanced

Elite

Standard Plus

Advanced

Elite

PRO SUPPORT

After activating your Pro Service package in MyOlympus, you will receive your digital recognition badge and be able to access your Pro Support specialist via a communication channel of your choice.

MyOlympus recognition badge

Designated phone hotline

Express e-mail support

Check & Clean event access

Upon availability

Upon availability

Priority

 

 

 

 

PRO REPAIR PLAN

If you’re not convinced that your shooting system is performing 100%, simply go to your MyOlympus account to take advantage of the repair plan or contact your Pro Support specialist. We’ll take care of the rest.

Express repair shipping

-

Both ways free

Both ways free

Fast-lane repair

5 working days*

3 working days*

3 working days*

Camera repair coverage loan

-

If Fast-lane repair time exceeded

Express

Non-warranty repair price advantage

-

-10%

-20%

Firmware update

Camera settings backup **

PRO YEARLY SYSTEM MAINTENANCE PLAN

Once a year, our Pro Service technicians are happy to perform free, one-off maintenance of your system – from detailed diagnostics to exterior cleaning. Just make arrangements with your Pro Support specialist or via your MyOlympus account.

System diagnostics

-

Sensor check

-

Image stabilizer function check

-

Resolution test

-

Shutter test

-

Battery capacity test

-

Lens calibration

-

Firmware update

-

Camera settings backup

-

Worn cosmetic spare parts exchange

-

Exterior cleaning

-

Maximum Number of Products

serviced per single service request

1x

1x

2x

1x

3x

6x

Free

Register now
 
 
Buy now
 
 
Buy now
 
 

PRODUCTS COVERED***

OM SYSTEM OM-1 and Olympus OM-D E-M1 Mark III, OM-D E-M1 Mark II, OM-D E-M1X and M.Zuiko Digital lenses registered in MyOlympus

ELIGIBLE COUNTRIES

Pro Service is available in the following countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Netherlands, Norway, Poland, Portugal, Sweden, Spain, Switzerland, UK Regardless of which country listed above you are in, you can send in your OM SYSTEM or Olympus product for service.

* Excluding transportation time

** If technically combinable with other operations

*** Pro Service will be valid for all products covered and registered in MyOlympus. There are some specific single services for which we limit the maximum number of products covered within one request by each Pro Service programme.

 

MyOlympus LOYALTY BENEFITS

Subscribe to the OM SYSTEM Newsletter in your MyOlympus account and enjoy the following excellent benefits on top of your Pro Service – free of charge:

  • 6 Months Extended Warranty

  • Informative, inspiring newsletter

  • Firmware update notification

 

What our OM SYSTEM Ambassadors have to say

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Andrew Fusek Peters

"After an unfortunate accident, Pro Service was the best investment I ever made – one phone call, easy despatch, a loan replacement by return post and a quick reasonable estimate for repairs. As a wildlife pro photographer, I was able to carry on working with the immaculate courtesy kit. If you are a pro and want to be full supported, I cannot recommend this service highly enough."

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Jayne Gough

“I decided to take out 2 years Pro Service to cover all our OM SYSYTEM kit to give us peace of mind when using it and to benefit from the fast service we get with it”

fz_1_product_page_users_review1_hl

Jay McLaughlin

As a professional photographer, it’s important for me to be entirely focused on the job and fulfilling my clients needs. Knowing that whatever happens, OM SYSTEM have got my back is one less thing for me to worry about, leaving me to put all my energy into photography.

FAQs

What is the Pro Service?

The Pro Service is a premium after-sales service and support programme designed to meet the requirements and needs of semi-professional and professional photographers. If you are a professional photographer, you want to take photos – you do not want to check continuously if your firmware is up to date or be left without a camera when a repair is necessary. The main aim of the Pro Service team is to create a real partnership with OM SYSTEM and Olympus photographers and support them on their way to taking great images, without any limitations. For your better understanding, the single services are grouped into three service and support plans: Pro Support, Pro Repair Plan and Pro Yearly System Maintenance Plan.

Which products are covered by the Pro Service?

Currently, the Pro Service covers the OM SYSTEM OM-1 and Olympus OM-D E-M1 Mark III, OM-D E-M1 Mark II, OM-D E-M1X and M.Zuiko Digital lenses.

In which various agreements is the Pro Service available?

The Pro Service is available in three levels: Standard Plus (level 1), Advanced (level 2), Elite (level 3).

For how long time is the Pro Service agreement valid?

Standard Plus (level 1) is valid for the entire lifetime if your registered camera and lenses covered by the Pro Service programme. Advanced (level 2) and Elite (level 3) are available in a 1-year Pro Service agreement.

How many of my OM SYSTEM or Olympus products in total are covered within one Pro Service package?

Pro Service aims to create a partnership with photographers. Therefore, the service programme is not linked to specific product serial numbers. At the same time, we aim to deliver the premium service quality and relevant priority service you expect. Therefore, there are some specific single services for which we limit the maximum number of products covered within one request as follows: Standard Plus – up to 1 camera body and 1 lens per single service request. Advanced – up to 1 camera body and 3 lenses per single service request. Elite – up to 2 camera bodies and 6 lenses per single service request. This means that, in many cases, you do not need to purchase more than one PRO Service package even if you own more than the maximum number of products covered within one single service request. However if you would like to have yearly maintenance for 2 camera bodies and lenses per year, you would need Pro Service Elite.

How can I get the Pro Service?

Standard Plus (level 1) is free of charge and automatically available to your product after it's registration in MyOlympus. The Advanced and Elite packages are available for a fee.

What do I get after purchasing the Advanced or Elite Pro Service packages?

It is very easy: after finalising the purchase, you will receive an e-mail with your Pro Service activation code which you then simply use to activate your Pro Service agreement in MyOlympus.

How can I find and activate the Standard Plus Pro Service agreement?

We are happy to provide you the Standard Plus service package free of charge. The service is automatically activated in MyOlympus as soon as you take the following simple steps:

1. Create your personal MyOlympus account (if not done yet)

2. Register your OM SYSTEM OM-1 or Olympus OM-D E-M1 Mark III, OM-D E-M1 Mark II or OM-D E-M1X in MyOlympus.

How can I find and activate the Advanced or Elite Pro Service agreements?

After purchasing the Pro Service, you can activate the service in MyOlympus by following these simple steps:

1. Create your personal MyOlympus account (if not done yet)

2. Register your OM SYSTEM OM-1 or Olympus OM-D E-M1 Mark III, OM-D E-M1 Mark II or OM-D E-M1X in MyOlympus.

3. Activate your service in MyOlympus using your Pro Service activation code

May I activate the Pro Service for my M.Zuiko lenses only?

Not at this time. You must have at least one OM SYSTEM OM-1 body or Olympus OM-D E-M1 Mark III body, OM-D E-M1 Mark II body or OM-D E-M1X body registered in MyOlympus, as this is a technical requirement for activation of your Pro Service agreement.

Are MyOlympus benefits such as the 6 Months Extended Warranty also part of the Pro Service?

This benefit is currently available with the majority of OM SYSTEM and Olympus cameras and lenses registered in MyOlympus. Even though it is not part of the Pro Service programme, you can combine it and enjoy even more protection of your shooting system. It is simple: just register your products in MyOlympus and subscribe to the OM SYSTEM newsletter.

In which countries is the Pro Service available?

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Netherlands, Norway, Poland, Portugal, Sweden, Spain, Switzerland, United Kingdom

Am I also covered when I am travelling abroad?

Yes, you will enjoy support as part of the Pro Service conditions in all countries where the Pro Service is available.

May I purchase and activate the Pro Service even though my country of residence is not covered by Pro Service?

Yes, just keep in mind that the Pro Service will not be available in your country of residence.

How can I submit for single services and service plans within the Pro Service programme?

In most cases, you start processing the services by submitting a request via your MyOlympus account or by calling your PRO Support specialist. Please see the Terms and Conditions, visit your PRO Service area within your MyOlympus account or call your designated hotline to receive more details about how to request single services and service plans.

I have already purchased Pro Service for my OM-D E-M1 Mark III and I have now purchased OM-1. What shall I do?

Simply register your OM-1 in MyOlympus and your current PRO Service programme will be activated for it as well. This means that, in many cases, you do not need to purchase more than one Olympus PRO Service package even if you own more than the maximum number of products covered within one single service request. However, there are some specific single services for which we limit the maximum number of products covered within one request as follows: Standard Plus – up to 1 camera body and 1 lens per single service request, Advanced – up to 1 camera body and 3 lenses per single service request, Elite – up to 2 camera bodies and 6 lenses per single service request. Therefore, if you would like to have yearly maintenance for 2 camera bodies and lenses per year, you would need PRO Service Elite.

We’re there for you. Simply contact our Pro Service support team should you have any questions, would like more information or need assistance.

  • 00800 67 108 500

  • proservice@om-digitalsolutions.com